AI-driven intelligence for utility performance
Southern Co. Gas • UX design, research and data visualization
Where smart meets simple - this AI-powered dashboard turns utility data into a clear story, helping teams spot issues, make faster decisions, and keep everything running smoothly behind the scenes.
Charles' journey as he "weathers the storm"
Charles is an operations team member tasked to prepare and forecast potential damages and power outages an upcoming storm might cause. The two journeys showcase how Charles used AI to make preparations ahead of time by generating historical overlays and demand forecasts, as well as prioritize triage outages, drill into impact, and coordinate restoration once the storm had passed
User flows & comparative analysis
Mapped out key workflows for the utility operations team, focusing on how they monitor smart meter health, respond to outages, and track restoration efforts.
Analyzed dashboards used in utilities and logistics to identify effective patterns for real-time monitoring, AI-supported forecasting and location based filtering - insights that directly shaped the design of a responsive, insight-driven interface.
Real-time dashboard
This dashboard was built to support utility operators in real-time - whether tracking outages, monitoring meter health, or responding to predictive alerts. We mapped user flows for each core scenario, and brought them to life through wireframes that prioritized clarity and speed. Each screen was purpose-built: interactive maps to visualize impact, smart filters to zoom into critical areas, and AI cards to surface insights like likely outage causes and estimated restoration times. The result: a system that makes complex data feel simple, actionable and always one step ahead.
Key features
- Live map view - interactive visual of impacted meters, color-coded by severity
- AI forecasts - predictive cards fpr demand spikes, asset failures, and restoration timelines
- Smart filters - toggle by zone, time, outage type or meter status
- Drill-downs - from city-level to individual operational areas
- Take action panel - integrated actions like dispatching a crew or escalating an issue